Terms of service

myDropz AG

1. Validity
The general terms and conditions of myDropz AG are an integral part of all offers, orders and order confirmations.

2. Offer
The offer of myDropz AG (hereinafter referred to as the "Company") includes, among other things, an online store for the products of the dropz product line and any other products. The online store www.dropz.com exclusively supplies customers in Switzerland.

3. myDropz AG (Online Shop)
All deliveries by myDropz AG are made exclusively on the basis of the following terms and conditions.

3.1 Prices
[1] Prices are shown in Swiss francs (CHF) and include the statutory value added tax. The prices stated on the Internet pages at the time of receipt of the order shall apply.

3.2 Postage and shipping costs
[2] Free shipping for private customers from CHF 19.00. Shipping costs: CHF 4.90. Delivery time: 1-3 working days. Partial deliveries possible.

3.3 Payment method
[3] Payment with the payment options and conditions offered in the store.

For private customers with the payment method "purchase on account with installment facility With the single invoice you can easily settle your online purchase by invoice. If you choose not to pay within the specified time frame, you will receive a monthly invoice with an order summary in the following month. If a debt collection procedure is initiated due to non-payment of an invoice, the customer will be charged an additional fee of 50.00 CHF.

[3.1] Purchase by invoice with partial payment option (POWERPAY)

As an external payment provider, MF Group/POWERPAY offers the payment option ‘Pay by invoice’. You can simply pay for your online purchase by invoice using the order invoice. If you do not make the payment within the specified period, you will receive a subsequent monthly invoice the following month with an order overview.

When a purchase agreement is made, POWERPAY takes on the amount receivable and processes it using the payment method selected. By selecting purchase by invoice, you are also agreeing to our GTC, POWERPAY’s www.powerpay.ch/en/agb.

You will receive the single invoice free of charge by email. With purchase on invoice you accept the www.powerpay.ch/en/agb from POWERPAY (powerpay.ch/en/agb), provided you have a valid email address.

[4] The Client agrees that myDropz AG may at any time grant third parties involved in checking the Client's creditworthiness and collecting the purchase price (in particular the credit agency CRIF AG, Zurich, or a company affiliated with it) access to his personal data arising from the business relationship, including all payment experiences from the order process. The customer is entitled to revoke his aforementioned consent in writing at any time.

3.4 Delivery
[5] The delivery is usually sent within 1 to 10 working days after receipt of order. In case of a possible later dispatch, the customer has neither a claim for damages nor a right of withdrawal. If the shipment takes an unusually long time, the customer must give at least one reminder before he can withdraw from the contract.

3.5 Complaints
[6] The delivery of drops can not be exchanged or returned, except for damaged goods, because it is food. For dropz accessories, the delivery can be returned or exchanged within 30 days of receipt and non-use. Transportation costs for accessory exchanges must be paid by the customer. In the event of a return, a voucher will be issued to the customer for the value of the product.

3.6 Improvements and changes
[7] myDropz AG reserves the right to make product changes that serve to improve quality from the customer's point of view, even without prior notice.

4. General provisions

4.1 Quality
[8] myDropz AG provides its services carefully and in accordance with generally accepted (internal) quality standards.

[9] The customer (client) bears sole responsibility for the use and implementation of the products. Any claims for damages on the part of the commissioning organization, its members or third parties are expressly excluded to the extent permitted by law.

[10] Any errors and defects in the products that are caused by myDropz AG intentionally or through gross negligence will be corrected by myDropz AG at its expense. This correction shall include, in conclusion, the correction of reports and statements and, if necessary, the holding of discussions. Any other claims for damages are expressly excluded.

[11] Liability for auxiliary persons within the meaning of Art. 101 of the Swiss Code of Obligations is excluded in full to the extent permitted by law.

4.2 Confidentiality and data protection

[12] myDropz AG treats all company and personal data that it learns in connection with its activities or that it generates through its activities (e.g. test reports) with absolute confidentiality. It does not pass them on to unauthorized persons or external third parties. Exceptions are permitted if an organization or individual expressly authorizes myDropz AG to do so. It is also permissible to mention customer names as a general reference.

[13] Personal data that is particularly worthy of protection (e.g. personality profiles) is handled by myDropz AG with the necessary care that at least complies with the provisions of the Swiss Federal Data Protection Act.

[14] If individual, personal reports on individual members of an organization are created as part of orders, myDropz AG considers these individuals to be the only authorized recipients of this information, regardless of who placed or paid for the order.

[15] As a matter of principle, myDropz AG will only provide reports or information within the meaning of item [14] to the authorized persons. Reports or information to other persons, in particular also to other members of the organization and superiors, shall only be provided with the consent of the authorized person.

[16] A procedure that deviates from point [15] is permitted if a different procedure is reasonable and has been agreed in a way that is recognizable to all parties involved (e.g. in the context of suitability clarifications, assessments, employee surveys, etc.). If the employees concerned have been informed of the deviating procedure in advance and do not object, it is deemed to have been accepted.

[17] The protection of the client's privacy is of the utmost importance to myDropz AG. It naturally complies with the statutory provisions on data protection. The client has the possibility at any time to request information free of charge about the data stored about him (scope, purpose) or to request its deletion. This data will not be passed on to third parties without express permission.

4.3 Intellectual property

[18] In order to fulfill its business purposes, myDropz AG uses generally available technical knowledge and methods, knowledge acquired from other sources, and knowledge that it has developed, refined, and adapted to the specific circumstances of its customers.

[19] If technical and methodological knowledge is taken from other sources, this will be declared in the sense of a citation, or there is a corresponding agreement between myDropz AG and the owner of the copyright.

[20] myDropz AG claims copyright on all of its documents.

[21] The use of myDropz AG documents, whether for commercial or non-commercial purposes, is only permitted with the express consent of myDropz AG or under a license agreement.

4.4 Applicable law and place of jurisdiction

[22]Swiss law is exclusively applicable.

[23] The exclusive place of jurisdiction is the registered office of myDropz AG.

4.5 Debt collection

[24] If a debt collection procedure is initiated due to non-payment of an invoice, the customer will be charged an additional fee of 50.00 CHF.

Edition from 18.12.2020